vatfree.com service desk

Algemene informatie

We will keep you updated, encourage you to post your questions, share ideas and experiences, and leave us your comments and suggestions.

Just a few guidelines to keep this page a fun place for everyone to visit:

• We’ll be happy to respond to your comments, but may refer you to different sources or channels if they are better suited to answer your questions.

• Commercial messages and personal advertisements are not welcome. They will be removed.

• In order to protect your privacy, we may have to delete postings containing personal data. We strongly advise you NOT to publish any personal data on our wall. These include contact details, VAT refund details and payment details. If you need to send us these details, please contact us via a private message or at support@vatfree.com.

• We don’t accept obscenities or insults.

• Negative comments and criticism will help us to improve our products & services, but we don't feel comfortable if the wall is dominated by repetitive messages or repeated discussions. Without removing the topic, we reserve the right to remove some of these postings to leave space for others.

• In our replies, we will be as open and transparent as possible. However, please understand we are unable to answer questions on confidential, strategic or commercial topics.

We will manage this page according to these guidelines to keep it an open space for everyone to join. We look forward to hearing from you!